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We have collected all the frequently asked questions and answers to them. If you haven't found an answer to your question, ask technical support!
You can place an order directly on our website by going to the catalog, adding the necessary models to the cart, filling in the necessary information to place an order. You can also place an order through our managers or a price list.
Our products are completely original, which is confirmed by a set of documents and certificates. Also, when checking the QR code on the website, the authenticity of the products is confirmed.
The QR code is present on absolutely every block, as well as on every package, which can be checked by pointing the camera at the QR code or entering the code on the website.
We have certification for absolutely every product. The certificate is provided complete with the order (in printed form), or in electronic form (PDF format).
You will be able to pay for the order upon receipt (in cash or by bank card), in case of pickup to our warehouse, or in case of delivery by cash on delivery.
The sale of nicotine-containing products is prohibited to persons under the age of 18 or 21, according to the legislation of your country.
Retail purchases are made in specialized tobacco stores or vapeshops in your city.
We ship our orders to other countries, it is important to understand that shipping is not possible to some countries, this information is specified on an individual basis.
We use an online warehouse system, therefore, in the "Catalog" section, there is a product that is in stock and available for shipment or delivery.
Defective goods are possible, the manufacturer's acceptable percentage of defects is 3%.
We make a return of the defective goods unilaterally, which is prescribed in the contract. The product with the defect is visible in 95%, when exchanging defects, it is necessary to keep the packaging of the device.